FAQ's
HOW LONG WILL MY ORDER TAKE?
Production times will vary depending on the volume of orders currently in house (all times are from the moment you approve your digital proof):
Typical Turnaround Times:
T-shirts: 6-16 business days (current high volume)
Tote bags: 6-16 business days (current high volume)
Stickers: 4-7 business days
Mugs: 6-12 business days
Buttons/magnets: 4-7 business days
Stationery: 6-12 business days
We will email you a mock-up proof for your approval prior to printing (proofs are generated usually within 4-12 business hours)
WHAT ARE YOU MINIMUM ORDER QUANTITIES?
Our minimum order quantities are relatively low:
T-shirts: 6 pieces per design (any size combinations)
Tote bags: 6 pieces per design
Stickers: 25 pieces per design
Mugs: 3 pieces per design
Buttons/magnets: 10 pieces per design
HOW DO I UPLOAD MY FILE?
Once you have finished adding items to your shopping cart, select ‘Checkout’. On The Checkout Page: select the file(s) for us to print and upload using the upload area located after the shipping address. If you need a bit of time – you can email it to us a bit later! If you are having difficulty or have further questions drop us an email. If you need to send us a file visit our Upload page
DO I NEED A PAYPAL ACCOUNT TO PAY?
No. From the ‘checkout’ page select the option “Credit Cards”. You can then enter your details securely in the fields provided.
HOW DO YOU PRINT GARMENTS?
All of our garments are printed Direct-to-Garment (DTG) with water-based, 100% non-toxic ink. In other words, we’ve ditched the yucky stuff and our process is safe, supercharged and as sustainable as possible. We print ink directly onto and into the fabric of the garment – we do not use transfers – ’cause they are plasticky and suck!
Proudly Eco Passport by Oeko-Tex ® and Global Organic Textile Standard Certified.
CAN I SUPPLY YOU GARMENTS TO PRINT ON?
CAN I SUPPLY YOU GARMENTS TO PRINT ON?
Sorry, the answer is a polite no. We have spent considerable time and energy to be certain that the garments we print on are WRAP Certified, Fair-Wage Garments produced in North America whenever possible and/or in democratic countries with free elections. We do not print on garments from China.
WHERE IS MY ORDER PRINTED?
All items are printed in our Qualicum Beach Facility with the exception of larger quantities of stationery items which will be printed on an offset press.
HOW ARE YOUR PRODUCTS MADE?
Our products are printed in-house on the latest digital equipment. Our sticker inks are water-proof, fade-proof and Eco Greenguard Gold Certified. Our garments, face masks and tote bags are printed using water-based, 100% non-toxic ink.
DO YOU HAVE A SUSTAINABILITY POLICY?
Yes, we do. We have worked diligently to make real changes to our company, not just lip service. Visit our Sustainability page to learn more.
CAN YOU DESIGN MY STUFF FOR ME?
Yes! Click here to view Design Services.
DO YOU SUPPORT NON-PROFITS & CHARITIES?
Yes we do. Non-profits and charities are the backbone of our society! Please email us your info. and we will provide registered Non-profits and community fund-raisers with a 10% discount code.
WHAT IS YOUR POLICY ON RETURNS?
Every item we produce is custom made and crafted for the customer who has ordered it. Because of this, we are unable to accept returns. If you are unhappy with your order in any way – PLEASE contact us. We can only grow and thrive if YOU are happy and satisfied with the things we have made for you!
DO YOU STORE MY INFO ON YOUR WEBSITE?
The only information stored on our secure website is your shipping address and email address. Credit card information is sent to PayPal and processed by PayPal. We DO NOT store your credit card information on our website.
I HAVE A VALID BC PST NUMBER
If you are purchasing items for re-sale and have a valid PST Number click the checkbox under the ’email address’ field in you billing details and enter your company legal name and PST Number. You will not be charged PST. Please note – we will audit every PST number submitted.
