Vendor Agreement

1. Approval and standing

Applications are reviewed by our team. We assess the product, the studio, the trade licence and the ability to fulfil consistently. Approval is at our discretion and may be withdrawn.

You must hold a valid UAE trade licence covering the goods you sell, and keep it current.

2. Listings and moderation

New listings and material edits are reviewed by our catalogue team before they appear to shoppers. We may reject or amend a listing that is inaccurate, unsafe, misleading, or inconsistent with the Brand eSense standard.

You are responsible for the accuracy of titles, descriptions, materials, care instructions, pricing and stock levels.

3. Order routing

All orders arrive with Brand eSense first. Our team reviews each order and assigns it to a maker — by default the maker who listed the item.

We may reassign an order to a different approved maker before dispatch — for example where you are at capacity, out of stock, or unresponsive. Both makers are notified. Reassignments away from a maker are tracked as a performance signal.

4. Fulfilment standards

Accept or decline an assigned order within 24 hours.

Dispatch within the production time stated on the listing.

Package to the Brand eSense standard, and never include your own invoices, pricing or marketing material in a gift parcel.

Reproduce personalisation text exactly as supplied.

5. Commission and payouts

Brand eSense deducts a commission on the item value of each fulfilled order. Your rate is agreed at approval and shown in your dashboard; we give 30 days' written notice of any change.

Payouts are made monthly, in arrears, to the bank account on file, net of commission and of refunds attributable to your items.

Where an item is refunded because of a fault on your side, the commission is reversed and the item value is deducted from your next payout.

6. Intellectual property

You retain ownership of your brand and product imagery, and grant Brand eSense a licence to use them to market and sell your products on the platform.

You confirm that you have the right to sell everything you list and that it does not infringe anyone else's rights.

7. Suspension and termination

Either party may end this agreement on 30 days' notice. We may suspend a store immediately for safety issues, counterfeit goods, or repeated fulfilment failures.

On termination we will complete any orders already assigned to you and settle the final payout in the normal cycle.